Information about booking during COVID-19
All requests for cancellations, refunds, changes or transfers to enrolments must be requested in writing to [email protected].
The modifications implemented due to coronavirus allow for waiving of administration fees where a course is postponed, or travel to the venue is not possible due to government mandated restrictions. This does not include change of mind cancellations or company imposed restrictions which are subject to our Standard Cancellation and Transfer processes.
Where your state or jurisdiction or the state of jurisdiction of the training course is subject to government imposed restrictions at the time of the training course, and you are therefore unable to travel to or attend the training course, your options are as follows:
Confirmation will be sent by email four weeks prior to the commencement of the course. If you do not receive an email at this time please phone IPI Learning to confirm your registration. Participants who register less than 4 weeks before the commencement of the course will receive confirmation within 1-3 business days or payment being received.
Students are responsible for making their own travel and accommodation arrangements. We advise students not to make any travel or accommodation arrangements until they have received written confirmation of the course. Up until this point dates and venues may change without notice.
IPI Learning accepts no liability for losses incurred as a result of changes to or cancellation of a course. This includes travel and accommodation costs for courses which must be postponed or cancelled due to government restrictions.
Where IPI Learning is forced to cancel a course, learners will be entitled to transfer to another IPI course or receive a refund (refund does not apply to flexible learners who have commenced training).
IPI Learning accepts no liability for losses incurred as a result of changes to or cancellation of a course. This includes costs incurred for travel or accommodation that must be cancelled or amended.
The information provided by IPI Learning was correct at the time of publication but may be subject to change.
IPI Learning reserves the right to change course fees, dates, content, allocated trainers and assessor or method of delivery at its discretion.
IPI Learning reserves the right to video and/or audio record training delivery and assessment sessions for quality assurance purposes and to support students.
Standard Cancellations and Transfers
(request by customer – not due to government mandated restrictions)
IPI Learning will retain or invoice the student for the fees.
(30 days or more prior to course start date)
Student may transfer to another course or defer for up to 12 months from original course date.
(30 days or less prior to classroom start date)
$400 +GST administration fee applies
$400 + GST administration fee applies.
(30 days or more prior to classroom start date)
(anytime prior to commencement*)
No fee applies for the 1st transfer. 10% administration fee for subsequent transfers.
Students may request to “pause” access to their online training and recommence up to 6 months later.
Extenuating circumstances may include but not be limited to:
1. Sickness or death in immediate family
2. Individual Medical circumstance
NOTE: A medical certificate or other equivalent documentation must be provided as evidence
Cancellations and Transfers Due to Coronavirus
(request by customer or deferral by IPI – due to government restrictions^)
Will not count towards the limit of 1 deferral per student.