Booking during Coronavirus (COVID-19)

Cancellation and Transfer Requests

All requests for cancellations, refunds, changes or transfers to enrolments must be requested in writing to [email protected].

Cancellations and Transfers Due to Coronavirus

The modifications implemented due to coronavirus allow for waiving of administration fees where a course is postponed, or travel to the venue is not possible due to government mandated restrictions. This does not include change of mind cancellations or company imposed restrictions which are subject to our Standard Cancellation and Transfer processes.

Where your state or jurisdiction or the state of jurisdiction of the training course is subject to government imposed restrictions at the time of the training course, and you are therefore unable to travel to or attend the training course, your options are as follows:

Classroom Learners	Flexible Learners	Distance Learners
Defer to the next available course in your chosen/alternate location. Transfer to Flexible or Distance Learning Contact us to discuss whether a credit or refund is available.	Defer to the next available course in your chosen/alternate location. Convert to Distance Learning	Not applicable. Training can continue as per usual distance learning processes.

Confirmation of Registration

Confirmation will be sent by email four weeks prior to the commencement of the course. If you do not receive an email at this time please phone IPI Learning to confirm your registration. Participants who register less than 4 weeks before the commencement of the course will receive confirmation within 1-3 business days or payment being received.

Travel & Accommodation

Students are responsible for making their own travel and accommodation arrangements. We advise students not to make any travel or accommodation arrangements until they have received written confirmation of the course. Up until this point dates and venues may change without notice.

IPI Learning accepts no liability for losses incurred as a result of changes to or cancellation of a course. This includes travel and accommodation costs for courses which must be postponed or cancelled due to government restrictions.

Course Cancellation (Initiated by IPI Learning)

Where IPI Learning is forced to cancel a course, learners will be entitled to transfer to another IPI course or receive a refund (refund does not apply to flexible learners who have commenced training).

IPI Learning accepts no liability for losses incurred as a result of changes to or cancellation of a course. This includes costs incurred for travel or accommodation that must be cancelled or amended.

General

The information provided by IPI Learning was correct at the time of publication but may be subject to change.

IPI Learning reserves the right to change course fees, dates, content, allocated trainers and assessor or method of delivery at its discretion.

IPI Learning reserves the right to video and/or audio record training delivery and assessment sessions for quality assurance purposes and to support students.

Standard Cancellations and Transfers (request by customer – not due to government mandated restrictions)
Request Type	Classroom Learners	Flexible Learners
Cancellation
Failure to give notice of cancellation (includes non-attendance)	(30 days or less prior to course commencement) No refund available. IPI Learning will retain or invoice the student for the fees.	No refund is available after commencement.*
Provides required notice of desire to cancel course (30 days or more prior to course start date)	No refund available. Student may transfer to another course or defer for up to 12 months from original course date.	n/a
Deferral Available once per registration. Subsequent deferrals will be treated as cancellation.
Failure to give adequate notice of desire to transfer to another course date (30 days or less prior to classroom start date)	No refund is available. $400 +GST administration fee applies	No refund is available. $400 + GST administration fee applies.
Provides required notice of desire to transfer to alternate course date (30 days or more prior to classroom start date)	Difference in course fees payable by learner if applicable.	Difference in course fees payable by learner if applicable.
Substitution A new registration form must be submitted prior to this being processed.
Request to transfer course position to another person within the same organisation (anytime prior to commencement*)	No fee applies for the 1st transfer. 10% administration fee for subsequent transfers.	Must be prior to online modules being accessed. No fee applies for the 1st transfer. 10% administration fee for subsequent transfers.
* N.B. Commencement for Flexible/Distance Learners is deemed to have occurred once links to online course materials have been issued or hard copy training materials have been dispatched, whichever occurs first.
Distance Learners
Cancellation	No refund is available after commencement.*
Deferral	Available once per registration. Subsequent deferrals will be treated as cancellation. Students may request to “pause” access to their online training and recommence up to 6 months later.
Substitution	In limited circumstances a student or organisation may request to transfer course position to another person within the same organisation. This must be prior to online modules being accessed and will be assessed on a case by case basis. Fees may apply.
Change to Learning Method	Students may request to change to either Flexible or Classroom Learning. This is available in most circumstances and will be assessed on receipt of the request. Note that students who change to another learning method will be bound by the cancellation policy for Distance Learning.
Extenuating Circumstances
Individual cases of extenuating circumstances will be considered on a case by case basis. Extenuating circumstances may include but not be limited to: 1. Sickness or death in immediate family 2. Individual Medical circumstance NOTE: A medical certificate or other equivalent documentation must be provided as evidence
(NOTE: IPI Learning reserves the right to offer a refund or proportional refund in circumstances it believes are warranted).

 

Cancellations and Transfers Due to Coronavirus (request by customer or deferral by IPI – due to government restrictions^)
Request Type	Classroom Learners	Flexible Learners
Deferral Will not count towards the limit of 1 deferral per student.	Students may defer to the next available course at a suitable location. No fees apply.	Students may defer to the next available course at a suitable location. No fees apply.
Change to Learning Method	Students may request to change to either Flexible or Distance Learning. Note that students who change to another learning method will be bound by the cancellation policy for that method.	Students may request to change to Distance Learning. Note that students who change to Distance Learning will be bound by the cancellation policy for that method.
Cancellation	Students may request a refund of course fees paid. This option is not available where the course has already commenced prior to restrictions being announced or coming into effect.	No refund is available after commencement.*
* N.B. Commencement for Flexible/Distance Learners is deemed to have occurred once links to online course materials have been issued or hard copy training materials have been dispatched, whichever occurs first.
^Note that the level of government mandated restriction/s must be higher at the time of training than those at the time of booking to apply to customer requests (i.e. if restrictions were eased or remained the same as those at the time the booking was made, then the request for cancellation would be subject to the standard Cancellation/Transfer policy).
Distance Learners
As per the Standard Cancellations and Transfers table. Distance Learning is not affected by physical movement restrictions and as such does not require any change to the booking policy.